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Conditions of purchase

This document establishes the conditions governing the use of the website and the purchase of products offered on it.

Please read these Terms and Conditions, our Cookie Policy and our Privacy Policy carefully before using this website. By using this website or placing an order through this website you agree to be bound by these Terms and Conditions and our Privacy Policy, so if you do not agree with all the provisions of the Terms and Conditions and the Privacy Policy, you should not use this website.

If you have any questions regarding the General Terms and Conditions of Purchase or the Privacy Policy, you can contact us at the contact details indicated in the following point.


The sale of articles through this website is carried out by RICARDO FUENTES E HIJOS SALAZÓN S.A.U., a Spanish company with registered office at Avda. Tomás Ferro s/n. Pol. Ind. La Palma, 30593, La Palma, MURCIA, Spain y A30768543; phone number + 34 968554141 and e-mail


The personal data you provide about yourself will be processed in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of such information and data and declare that all information or data provided by you are true and accurate.


By using this website and placing orders through this website, you agree to:


The items offered on this website are only available for delivery to Spain.


To place an order, you must follow the online purchase procedure, first choosing the products that may be of interest to you, filling in all mandatory information during the procedure and finally confirming the purchase.

You will then receive an e-mail acknowledging receipt of your order. We will also inform you by e-mail when your order is being shipped to you.


In the event that you detect that an error has been made when entering your personal data during your registration as a user of this website, you can modify them in the “My Account” section.

In any case, you may correct errors related to the personal data provided during the purchase process by contacting the customer service department by telephone at +34 968554141, or by email at, as well as exercising your right to rectification as set out in our Privacy Policy at

This website displays confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the data in these sections have not been provided correctly. This website also provides details of all the items you have added to your basket during the checkout process, so that you can modify your order details before making payment. If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service department at the above telephone number or e-mail address to rectify the error.


The method of payment for purchases shall be selected during the purchase process and payment, depending on the method chosen, shall be made at the end of the purchase process and shall be an essential condition for the formalisation of the purchase.

We accept the following payment methods:

Payment shall be made by any of the following means:

Credit or debit card purchases; the user must provide the cardholder’s name, card number, expiry date and CVV. All information will be processed through the bank’s POS: Banco Bilbao Vizcaya Argentaria, S.A..

Pay with PayPal; PayPal allows consumers with an email address to send payments online securely, conveniently and cost-effectively. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. For more information you can visit the Paypal website:


The purchased products will be delivered to the person and address indicated in the order within a maximum of 72 hours.

Shipping costs will be specified at the time of purchase.


In accordance with the provisions of article 68 of Law 37/1992 of 28 December 1992 on Value Added Tax, the supply of the goods shall be deemed to be located in the territory where Spanish VAT applies if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta and Melilla.

The applicable VAT rate shall be the rate legally in force at any given time depending on the specific item in question. For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT in accordance with the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories.

The customer can download the invoice for the purchases made by accessing the order history with their user password. However, the customer may at any time request that a copy of the corresponding invoice be sent to him by telematic means or on paper, as he chooses.


The user may not revoke the purchase of the products offered on our website, in accordance with the provisions of art. 103 d) and f) of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users, as these are goods that may deteriorate or expire quickly.

Before delivery, the user must check whether the product to be delivered is the correct one, as well as verify that the expiry date is sufficient.


The contractual guarantee offered is that established in Royal Legislative Decree 1/2007, of 16 November, which approves the Revised Text of the General Law for the Defence of Customers and Users.

RICARDO FUENTES E HIJOS SALAZÓN S.A.U. will be liable for any lack of conformity that becomes apparent within two years of delivery, provided that the customer has informed us of this lack of conformity within two months of becoming aware of it.


Except as otherwise expressly provided in these Terms, our liability in respect of any product purchased from our website shall be strictly limited to the purchase price of such product.


You acknowledge and agree that all copyright, trademark and other intellectual property rights in the materials or content provided as part of the website shall remain at all times vested in us or our licensors. You may use such material only as expressly authorised by us or our licensors. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.


You must not misuse this website by knowingly introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or deleterious programs or material.

You will not attempt to gain unauthorised access to this website, the server on which this website is hosted or any server, computer or database connected to our website.

You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause could lead to the commission of infringements as defined by the applicable regulations. We will report any such breach to the relevant authorities and cooperate with them to discover the identity of the attacker.

Furthermore, in the event of any breach of this clause, you will immediately cease to be authorised to use this website.

We will not be liable for any loss or damage resulting from a denial-of-service attack, viruses or any other technologically harmful or disruptive programs or materials that may affect your computer, computer equipment, data or materials on account of your use of this website or your downloading of any content from or redirected to this website.


Where our website contains links to other websites and materials from third parties, these links are provided for information purposes only and we have no control over the content of those websites or materials. We therefore accept no liability whatsoever for any damage or loss arising from its use.


Applicable law requires that some of the information or communications we send to you be in writing, however, by using this website you agree that most such communications with us will be electronic.

We will contact you by e-mail or provide you with information by posting notices on this website.

For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with legal requirements to be in writing. This condition shall not affect their statutory rights.


The notifications you send us should preferably be sent via our contact form. Subject to the provisions of the foregoing clause and unless otherwise stipulated, we may send communications to you either by e-mail or to the postal address provided by you when placing an order.

Notifications will be deemed to have been received and properly made the instant they are posted on our website, 24 hours after an e-mail has been sent, or three days after the postmark date of any letter.


We shall not be liable for any failure or delay in the performance of any of the obligations undertaken, where such failure or delay is due to events caused by force majeure.

Force majeure shall include any act, event, default, omission or accident beyond our reasonable control, including but not limited to the following:

Obligations shall be deemed to be suspended for the period during which the force majeure continues, and we shall have an extension of time to perform such obligations for a period of time equal to the duration of the force majeure.

We will use all reasonable means to bring the force majeure cause to an end or to find a solution that allows us to fulfil our obligations despite the force majeure cause.


Our failure to require your strict performance of any of your obligations under a contract or these Conditions or our failure to exercise any right or remedy to which we may be entitled under such contract or these Conditions shall not constitute a waiver or limitation of any such right or remedy or relieve you from any such obligation.

No waiver by us of any particular right or remedy shall constitute a waiver of any other right or remedy arising under a contract or the Conditions. No waiver by us of any of these Terms or of any rights or remedies under any contract shall be effective unless it is expressly stated to be a waiver and is formalised and communicated to you through the various means of contact provided by you.


If any of these Conditions or any provision of a contract is declared null and void by a final decision of a competent authority, the remaining terms and conditions shall remain in force and shall not be affected by such declaration of nullity.


We reserve the right to modify these Terms and Conditions. We will keep you informed of substantial changes to them. They shall not be retroactive and, subject to possible exceptions on a case-by-case basis, shall apply after 10 days from the date of their publication in the relevant notice. If you do not agree with these changes, we recommend that you do not use our website.


The use of our website and contracts for the purchase of products through this website shall be governed by Spanish law.

These General Terms and Conditions are subject to and governed by the provisions of the laws of Spain, in particular by:

The parties submit to the Courts and Tribunals of the consumer’s domicile for the resolution of conflicts, renouncing any other jurisdiction.


We welcome your comments and suggestions. Please send us such comments and suggestions, as well as any queries, complaints or claims via our contact form, telephone, postal or e-mail address indicated in Clause 2 of these General Terms and Conditions.

In addition, we have official complaint forms available for consumers and users. You can request them by calling 968554141 or through our contact form.

Your complaints and claims to our customer service will be dealt with as soon as possible and in any case within a maximum period of one month. They will also be registered with an identification code that we will inform you of and will allow you to follow up on them. If you as a consumer consider that your rights have been violated, you can send us your complaints via the e-mail address in order to request an out-of-court settlement of disputes.

In this regard, if the purchase between you and us has been concluded online via our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to apply with us for an out-of-court settlement of consumer disputes accessible via the address